Sierra Madre Moves

Sierra Madre Moves helps residents pay for Uber rides within Sierra Madre and to selected local, regional, and medical destinations. The program is available to Sierra Madre residents age 18 and older with an active Uber account.

Before requesting a ride: claim the voucher for your destination and check that the discount appears in Uber.

Ride Costs & Vouchers

Your total payment may be more than the $2.50 copay. You pay the copay and any remaining fare that the voucher does not cover. Review the discounted price in Uber before booking. Each trip category allows up to 10 trips per month.

Select a voucher to claim it in Uber
Voucher Voucher value Monthly limit
Claim Local voucher Up to $15 per trip 10 trips
Claim Regional voucher Up to $10 10 trips
Claim Medical voucher Up to $30 10 trips

You may claim more than one voucher category. Review each voucher's amount, usage limit, eligible pickup locations, destinations, and ride types. Voucher links open in a new tab.

How Your Local Ride Cost Is Calculated

You pay the first $2.50 of an eligible Local ride. The City then covers up to the next $15. You pay any fare remaining after that. The $15 benefit applies separately to each eligible Local trip, for up to 10 trips per month.

Local ride examples with an available voucher
Eligible ride fare City pays You pay in total
$10.00 $7.50 $2.50
$17.50 $15.00 $2.50
$20.00 $15.00 $5.00
$30.00 $15.00 $15.00

The rider totals above already include the $2.50 copay. For example, a $20 eligible Local fare costs you $5 in total: $2.50 copay plus $2.50 beyond the City's contribution. After all 10 Local trips are used for the month, that voucher provides no further discount for the month. These examples cover the eligible ride fare; check Uber for any additional charges.

How to Book a Ride

  1. Set up Uber.
    Download the Uber app, sign in or create an account, and add a payment method.
  2. Claim your voucher.
    Use the links above to save the voucher for your destination to the account you will use for your ride.
  3. Check the discount, then request your ride.
    Enter your actual pickup location and destination, select an eligible ride type, and review the price. Confirm that your Sierra Madre Moves voucher applies before you book.

View the Uber Voucher Rider Guide (PDF, opens in a new tab)

Example of a Sierra Madre Moves ride in the Uber app

Prefer to Book by Phone?

Call 1-833-USE-UBER (1-833-873-8237) to request a ride now or schedule one. Use the mobile number linked to your Uber account. Your phone must receive text messages, and a payment method is required.

Claim your voucher before calling. Uber's phone agents cannot add vouchers to your account. The trip must meet the voucher's terms for the discount to apply.

This number is for booking rides. See Uber's phone booking information and current hours (opens in a new tab).

Service Area & Eligible Destinations

Explore the map and destination lists below to help plan your trip. Select a marker or shaded area for details. Each voucher has specific pickup and destination requirements.

Check your exact pickup and drop-off locations. Map markers and shaded areas are for general reference. A marker does not show the full eligible pickup area, and a nearby address may fall outside it. Confirm the voucher applies in Uber before requesting your ride.

Open the full map in a new tab

Local Destinations

  • Within Sierra Madre
  • Sierra Madre Villa Station
  • Arcadia Station
  • Pasadena City College
  • The Shops at Santa Anita
  • Los Angeles County Arboretum & Botanic Garden
  • Hastings Ranch Shopping Center

Regional Destination Areas

  • Downtown Arcadia
  • Old Pasadena
  • Old Town Monrovia

Medical Destinations

  • USC Arcadia Hospital
  • City of Hope Duarte
  • Las Encinas Hospital
  • Huntington Hospital
  • Monrovia Memorial Hospital

For Local voucher trips, at least one end of the trip must be within the Sierra Madre voucher boundary. The other end must also be within an eligible Local area. Destinations and service areas are subject to change.

If your voucher does not appear: check that you claimed the correct voucher, your pickup and destination meet its terms, and you have trips remaining. Make sure the pickup pin matches where you will actually meet the driver. Recheck the discount for your return trip and whenever you change your destination.

Choosing a Ride

Choose a ride type covered by your voucher. Options may include standard, larger, or shared vehicles, depending on your voucher and local availability. Check the ride price and voucher discount before booking.

If you need a wheelchair accessible vehicle, look for Uber WAV in the app and check availability before planning your trip.

FREQUENTLY ASKED QUESTIONS

Sierra Madre residents age 18 and older with an active Uber account are eligible to participate.

Riders pay a $2.50 copay per eligible ride.

Visit the Sierra Madre Moves webpage and select the voucher link that matches your trip type (Local, Regional, or Medical). The link will open the Uber app, where you can claim the voucher. Once claimed, eligible vouchers are automatically applied at checkout.

Local rides include destinations within Sierra Madre as well as select nearby destinations. Regional rides include approved destinations in surrounding communities. Medical rides include eligible hospitals and medical facilities. Please refer to the Service Area section above for details.

Yes. Riders may select the Uber WAV option when available.

No. You can request a ride in one of the following ways:

  1. Using the Uber app (smartphone required).
  2. By phone.
    Call 1-833-USE-UBER (1-833-873-8237) to request a ride on demand or in advance through Uber. A text-enabled mobile device is required to use this service.

Please note: 1-833-USE-UBER is for ride requests only and is not a customer service line. For assistance, please visit help.uber.com.

Riders are responsible for any fare amount exceeding the voucher value.

No. Claim only the voucher(s) that apply to the trips you plan to take.

Yes. Eligible riders may claim and use Local, Regional, and Medical vouchers for qualifying trips.

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